03 refund policy
Chat TCG accepts eligible return requests within 90 days after delivery and reviews each returned item fairly.
Eligibility and condition
Defective and non-defective products may be returned within 90 days from delivery. New and slightly used products may be eligible, subject to condition review. Please return all applicable components and protective packaging where possible. Products may be returned if unused and in original condition; where slightly used items are accepted, their actual condition will be assessed. Contact us before sending back opened or randomized card products so eligibility can be reviewed against the specific order.
How to request a return
1. Email contact@chattcg.shop with your order number, the item, the reason for return, and clear photos if there is damage, a defect, or a wrong item. 2. Wait for our return instructions and the correct destination. 3. Package the item carefully and follow those instructions. Do not send it to the business contact address without return authorization. 4. Keep proof of shipment and the tracking number, if available.
Damage, defects, and wrong items
Report a damaged, defective, or incorrect item with your order number and photographs. After reviewing the issue, Chat TCG may offer a replacement or a full refund as appropriate. Keep the item and packaging until you receive instructions. Factory variation in centering, edges, print, or foil can differ from transit damage or an incorrect item; include photos so the issue can be assessed.
Inspection and refund timing
Inspection of a received return should be completed within 72 hours. Eligible refunds are processed within 7 business days after inspection. Your financial institution may take additional time to post the credit. Eligible refunds include original shipping and handling fees. There are no restocking fees. Contact us for return-shipping instructions; no universal return-postage rule is asserted here.
Questions and related terms
A replacement depends on the available item and the resolution offered for the issue. For an order you want to stop before shipment, see the Cancellation Policy. Your applicable statutory rights are not excluded by this policy.
Contact Information
Chat TCG
65-03 Metropolitan Ave, Middle Village, NY 11379, United States
In Metro Mall
Business Hours
Monday–Friday: 9:00 AM–9:00 PM
Saturday: 10:00 AM–10:00 PM
Sunday: Closed
Contact us before planning a visit. In-person service has not been confirmed.