09 faq
Answers to common questions about shopping, shipping, and collecting with Chat TCG.
When will my order ship?
Handling is usually 1–2 business days, Monday through Friday. Orders placed after 2:00 PM Central Time may begin processing on the next business day.
How long is delivery?
Estimated transit after shipment is 3–5 business days, Monday through Friday. This is an estimate, not a guaranteed arrival date.
Where is my tracking number?
Check the shipping confirmation if tracking was provided. Carrier scans may appear later than the confirmation email.
My tracking has not changed. What should I do?
Allow time for carrier updates. If the delay continues, email your order number and tracking details to contact@chattcg.shop.
What if tracking says delivered but I have no package?
Check the address, delivery location, household members, and building staff, then contact us with your order number.
Can I return a product?
Request an eligible return within 90 days of delivery. New and slightly used items may be eligible after condition review. Contact us before mailing anything.
Are there restocking fees?
No. Eligible returns have no restocking fee.
How quickly will I receive a refund?
We aim to inspect a received return within 72 hours and process an eligible refund within 7 business days after inspection. Bank posting can take longer.
What if an item is damaged or wrong?
Email contact@chattcg.shop with your order number and photos of the item and packaging. We will review a replacement or full-refund resolution.
Are card pulls guaranteed?
No. Randomized products do not promise particular chase cards, inserts, parallels, autographs, grades, or values.
Can sealed packaging or cards vary?
Yes. Manufacturing, packaging, centering, corners, edges, print, and foil may vary. Review the product listing and contact us about a suspected defect.
Can I cancel an order?
Contact us immediately before processing or shipment. Cancellation cannot be promised once an order has shipped.
Which payment methods can I use?
Use the methods displayed at checkout. Never email a full payment card number.
Do you offer wholesale?
Qualified business inquiries are reviewed case by case. Email your product interests and approximate quantities.
How do I report a security concern?
Send a concise report to contact@chattcg.shop without passwords or sensitive account credentials.
What are your hours?
Monday–Friday 9:00 AM–9:00 PM; Saturday 10:00 AM–10:00 PM; Sunday closed. A time zone for these hours has not been provided.
Contact Information
Chat TCG
65-03 Metropolitan Ave, Middle Village, NY 11379, United States
In Metro Mall
Business Hours
Monday–Friday: 9:00 AM–9:00 PM
Saturday: 10:00 AM–10:00 PM
Sunday: Closed
Contact us before planning a visit. In-person service has not been confirmed.