08 warranty replacement policy
If an order contains a damaged, defective, or incorrect item, contact Chat TCG so we can review a suitable resolution.
Start a claim
Within the applicable return period, email contact@chattcg.shop with the order number, product name, an explanation of the issue, and clear photographs of the item and packaging. Keep the item and packaging until we provide instructions. Do not send a product to the business contact address without receiving return directions.
Review and outcome
We review whether the product is incorrect, damaged in transit, or affected by a defect. A replacement may be offered when an appropriate item is available; a full refund may be offered as an alternative depending on the resolution. If return inspection is needed, it should be completed within 72 hours after receipt; eligible refunds are processed within 7 business days after inspection. Our Refund & Returns Policy provides the 90-day request window and other details.
Collectible condition
Factory-sealed products and individual cards can show ordinary manufacturing variation, including centering, print lines, corners, edges, and foil effects. Outer packaging may vary by production run. A third-party grading company’s assessment is independent and is not itself a Chat TCG warranty. We will examine the product listing and evidence rather than promise a particular grade or condition beyond the listing.
Limits and questions
This page does not create an additional fixed manufacturer warranty or remove rights that applicable law provides. Contact support if you are unsure whether an observed issue is covered. No restocking fee applies to eligible returns.
Contact Information
Chat TCG
65-03 Metropolitan Ave, Middle Village, NY 11379, United States
In Metro Mall
Business Hours
Monday–Friday: 9:00 AM–9:00 PM
Saturday: 10:00 AM–10:00 PM
Sunday: Closed
Contact us before planning a visit. In-person service has not been confirmed.