11 contact us
Questions about a card, an order, or a return? Reach Chat TCG using the details below.
Customer support
Email contact@chattcg.shop or call +1 (718) 489-3478. For an order question, include your order number and the email used at checkout. Never send full payment card details or passwords.
Damage or an incorrect item
Tell us what happened and attach clear photos of the item and packaging with your order number. Keep the product and packaging while the issue is reviewed. See our Refund & Returns Policy for the return process and timing.
Location and hours
Address: 65-03 Metropolitan Ave, Middle Village, NY 11379, United States, in Metro Mall. Monday–Friday 9:00 AM–9:00 PM; Saturday 10:00 AM–10:00 PM; Sunday closed. The time zone for these business hours was not supplied. Please contact us before visiting; in-person service or pickup has not been confirmed.