06 report security issues
Help us investigate a possible vulnerability while keeping customers and data safe.
What to report
Examples include unauthorized access to an account or information, a weakness that exposes order details, or a reproducible flaw in site functionality that could affect security. Ordinary delivery, refund, or order questions should go through regular customer support at the same email address with the subject “Order support.”
How to report
Email contact@chattcg.shop with the subject “Security report.” Describe the affected page or feature, steps to reproduce, the observed behavior, its possible impact, and a safe way to reach you. Include limited screenshots only when needed; redact other people’s personal information. Never email passwords, full payment card details, authentication codes, or sensitive credentials.
Safe reporting boundaries
Do not access other customers’ accounts or data, change or delete information, run denial-of-service tests, automate high-volume requests, or publicly disclose a vulnerability before it can be assessed. If you accidentally encounter private data, stop and report the issue without retaining or distributing that data.
What happens next
We will review information we receive and may ask for clarification. This page does not promise a bounty, a fixed response deadline, or permission to test systems outside the store. If you suspect your own account is compromised, secure the account through available account controls and contact us promptly.
Contact Information
Chat TCG
65-03 Metropolitan Ave, Middle Village, NY 11379, United States
In Metro Mall
Business Hours
Monday–Friday: 9:00 AM–9:00 PM
Saturday: 10:00 AM–10:00 PM
Sunday: Closed
Contact us before planning a visit. In-person service has not been confirmed.