15 cancellation policy
If you need to stop an order, contact Chat TCG as soon as possible.
Requesting a cancellation
Email contact@chattcg.shop with your order number and a clear request to cancel. You may also call +1 (718) 489-3478. A request is most likely to be actionable before processing or shipment, but we cannot guarantee cancellation after an order has moved forward.
Processed or shipped orders
If an order has already shipped, cancellation is not promised. Review the Refund & Returns Policy for the 90-day return request process after delivery. Do not refuse delivery or mail an item to the business address without checking the appropriate instructions.
Limited releases and pre-orders
If a product is specifically sold as a pre-order, review its listing for any stated release and cancellation information. A change in manufacturer dates or allocation can affect availability; contact support about the specific order. This page does not claim that all products are available for pre-order.
Refunds following cancellation
If a cancellation is confirmed and a payment has been captured, we will initiate an appropriate refund. Payment posting time can depend on the financial institution. For returned items, eligible refunds are processed within 7 business days after inspection. There is no restocking fee for eligible returns.
Contact Information
Chat TCG
65-03 Metropolitan Ave, Middle Village, NY 11379, United States
In Metro Mall
Business Hours
Monday–Friday: 9:00 AM–9:00 PM
Saturday: 10:00 AM–10:00 PM
Sunday: Closed
Contact us before planning a visit. In-person service has not been confirmed.