12 track your order
Use your order confirmation and any shipping notice to follow your Chat TCG delivery.
Find the shipment information
Look for a shipping confirmation associated with your order. If a tracking number or carrier link was provided, follow it for the latest available scans. Check the email used at checkout and your spam folder. Your order number helps support locate the purchase.
When tracking has no new scan
A shipping notice can arrive before the carrier’s first scan. Carrier events are estimates of movement, and some handoffs produce no immediate update. If the status remains unchanged longer than expected, email contact@chattcg.shop with your order number and the tracking information available.
If it says delivered
Check the delivery location, address on the order, mailbox, household members, and building staff. If it still cannot be found, contact us with the order number and the date shown as delivered. We will review the available shipment information and explain the next step.
Need direct assistance?
Email contact@chattcg.shop or call +1 (718) 489-3478. Chat TCG does not offer a tracking input tool on this page. Standard handling is 1–2 business days and estimated transit is 3–5 business days, Monday through Friday; arrival dates are not guaranteed.
Contact Information
Chat TCG
65-03 Metropolitan Ave, Middle Village, NY 11379, United States
In Metro Mall
Business Hours
Monday–Friday: 9:00 AM–9:00 PM
Saturday: 10:00 AM–10:00 PM
Sunday: Closed
Contact us before planning a visit. In-person service has not been confirmed.