Warranty & Replacement Policy

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Warranty & Replacement Policy

Replacements for damaged or incorrect cards · Last updated: February 18, 2026

What we stand behind

Every item is described in good faith. We replace or refund items that arrive damaged, defective, or different from the listing. Email a photo and your order number — no return shipment is required for these cases.

Sealed product

Factory-sealed boxes and packs are warranted against shipping damage and manufacturing defects (crushed box that harms the product, missing packs, or a seal broken before delivery). Random pack contents are not a defect.

Singles & used cards

Condition is part of the listing. A card sold as slightly used is not defective because of honest wear that matches the description. If the card is materially worse than described, we will replace it or refund you.

Authenticity

We sell authentic licensed trading cards sourced as collectible product. If a third-party authority later flags an item and you contact us within the 90-day window with documentation, we will make it right with a replacement or full refund.

What is not covered

  • Damage after delivery caused by the customer.
  • Dissatisfaction with random hits inside sealed wax.
  • Changes in secondary-market price after purchase.

This policy sits next to any implied warranties that cannot be waived under New York or other applicable law.

Replacement desk: contact@chattcg.shop · +1 541-908-1215