FAQ

Chat TCG

FAQ

Quick answers for Chat TCG collectors

Do you ship free?

Yes. Standard shipping is free on every U.S. order.

How long does delivery take?

We handle orders in 1–2 business days. Transit is usually 3–5 business days. Cut-off is 2:00 PM CST.

What sports and brands do you carry?

Basketball, soccer, baseball, and football cards, plus Panini, Topps, and Pokémon collectible product.

Are the cards authentic?

Yes. We sell authentic licensed trading cards. Contact us immediately if anything feels off.

Can I return a card?

Yes — 90 days from delivery. No restocking fee. Full refunds include original shipping. Damaged or wrong items do not need to be mailed back.

Do sealed boxes guarantee a hit?

No. Sealed product is random. We do not guarantee autographs, numbered cards, or specific players.

How do I track my order?

Use the tracking link in your shipping email, or open the Track Your Order page and write to us with your order number if you need help.

Do you ship outside the United States?

Not at this time. We deliver across the United States only.

Can I cancel?

Yes, if the order has not shipped. Email contact@chattcg.shop with the order number as soon as you can.

Do you offer wholesale?

Yes for qualified U.S. businesses. See the Wholesale Policy and email us to apply.

Still stuck? contact@chattcg.shop · +1 541-908-1215