Return window

You may return an item within 90 days of the delivery date. We accept returns of defective and non-defective products, including new items and slightly used items, as long as the request is made inside the 90-day window.

What qualifies

• Standard returns: unused when possible and in original packaging / original condition.
• Slightly used collector items may be returned if you contact us first so we can confirm condition.
• Sealed boxes, blasters, and hobby products that have been opened may be returned only if they are defective or were sent in error.

Wrong, damaged, or defective items

If your item arrives damaged, defective, or incorrect, email contact@chattcg.shop with your order number and a clear photo. You do not need to send the item back. We will send a replacement or issue a full refund — your choice.

How to start a return

Email contact@chattcg.shop with your order number, the item name, and the reason. We will reply with the next step (prepaid label when the error is ours, or a return address for change-of-mind returns).

Return shipping

• If we sent the wrong item or the item is damaged/defective, Chat TCG pays return shipping — or we skip the return entirely.
• If you change your mind, return shipping is paid by the customer unless we tell you otherwise in writing.

Refund process

• After a returned item is received and inspected (within 72 hours), your refund is processed within 7 business days.
• You receive a full refund, including the original shipping and handling charges.
• We never charge restocking fees.
• Refunds go back to the original payment method. Bank posting times are set by your bank or card issuer.